Privacy Policy

We treat privacy as part of responsible manufacturing and export operations not as an afterthought. Whether you are evaluating a portable sand blaster, a pressure blasting cabinet, on-site restoration services, or a full production line, the information you share helps us quote accurately and support your project safely.

1. Introduction

This Privacy Policy describes how Sand Blasting processes personal data and certain business contact details when you interact with us and our related channels (including email, telephone, WhatsApp, trade enquiries, and export documentation workflows).

We are a sand blasting machine manufacturer based in India and supply equipment, spares, and engineering support to domestic and international customers. By using our website or submitting an enquiry, you acknowledge that you have read this policy. If you do not agree, please refrain from submitting personal information through our forms.

2. Scope

This policy applies to:

• Visitors browsing product, application, manufacturer, service, and blog pages on our website;
• Prospective and existing customers requesting quotations, technical datasheets, FAT arrangements, or shipping coordination;
• Vendors, logistics partners, and consultants who contact us through published business channels;
• Job applicants or trainees only when we explicitly collect information for recruitment (separate notices may apply).

It does not govern third-party websites linked from our pages (for example payment gateways, freight trackers, or social platforms). Those services maintain their own privacy terms.

3. Information we collect

3.1 Information you provide directly

Depending on how you contact us, we may collect:

• Identity and contact details: name, company name, designation, email address, telephone or WhatsApp number, city, state, and country;
• Project and technical inputs: material to be blasted, required machine class, production volume, compressed-air details, dust-collection needs, coating or surface-finish targets, and delivery location or port;
• Commercial information: purchase timelines, budget bands, tax identifiers where legally required for invoicing, and preferred Incoterms for export;
• Files you upload: drawings, site photographs, specification sheets, or purchase orders attached to enquiry forms;
• Communications: email threads, call notes, visit records, and support tickets maintained by our sales or service desk.

3.2 Information collected automatically

When you use our website, limited technical data may be recorded, such as:

• IP address, browser type, device category, operating system, and approximate region derived from network routing;
• Pages viewed, referral URL, session duration, and interaction events needed to keep the site secure and performant;
• Security signals related to spam prevention (for example challenge-response tokens on enquiry forms).

3.3 Information from other sources

We may receive business contact details from trade directories, exhibition lead scanners, distributor referrals, or freight forwarders when you have already expressed interest in abrasive blasting equipment. We use such data only for the purpose for which it was shared and align it with this policy.

4. How we use your information

We use collected information to:

• Respond to enquiries, prepare itemized quotations, and match you with suitable machines, media, or services;
• Provide pre-sales engineering guidance, application notes, and compliance documentation (for example CE-oriented packs where applicable);
• Process orders, manufacture or procure equipment, schedule dispatch, and coordinate installation or commissioning;
• Deliver after-sales support, warranty administration, spare-part fulfilment, and preventive maintenance reminders;
• Improve website content, catalogue accuracy, and user experience based on aggregated usage patterns;
• Detect fraudulent submissions, protect our infrastructure, and meet lawful requests from authorities;
• Maintain accounting, export, and tax records required under Indian law and, where relevant, destination-country import rules.

5. Legal bases for processing

Where data-protection laws require a lawful basis, we rely on one or more of the following:

• Contract and pre-contract steps: processing necessary to evaluate your requirement and perform a supply agreement;
• Legitimate interests: operating a B2B manufacturing business, securing our network, and developing products buyers expect—balanced against your rights;
• Consent: where you opt in to specific marketing messages or non-essential cookies;
• Legal obligation: retaining invoices, export declarations, GST records, and responses to regulatory notices.

Visitors in the European Economic Area, United Kingdom, or other regions with comprehensive privacy laws may have additional rights described in Section 11.

6. Cookies and similar technologies

Our website may store cookies or use local storage to remember session preferences, measure traffic, and defend against automated abuse. Essential cookies support form security and basic navigation. Analytics or marketing cookies, if enabled, help us understand which machine categories attract interest.

You can control cookies through your browser settings. Blocking essential cookies may prevent enquiry forms from functioning correctly. Where required by law, we will request consent before placing non-essential tracking technologies.

7. Sharing and service providers

We share information only when necessary and under appropriate safeguards:

• Internal teams: sales, engineering, production planning, logistics, finance, and authorized management personnel;
• Service providers: hosting partners, email delivery, CRM or ticketing tools, cloud storage, payment processors, and IT security vendors bound by confidentiality obligations;
• Logistics and customs: carriers, freight forwarders, and customs brokers to move machines, spares, or hazardous-goods documentation you request;
• Professional advisers: auditors, lawyers, or insurers when engaged for compliance or dispute resolution;
• Authorities: regulators, courts, or law enforcement when disclosure is mandatory or reasonably necessary to protect rights and safety.

We require processors to handle data only on our instructions and to implement reasonable security measures. We do not authorize them to use your enquiry details for their own unrelated marketing.

8. Cross-border data transfers

Because we manufacture in India and ship globally, your information may be accessed or stored in India and, where needed for export support, in other countries where our partners operate (for example warehousing, remote commissioning, or regional service).

When transferring data outside your home jurisdiction, we apply appropriate safeguards such as contractual clauses, access controls, and minimization—so only personnel who need the information for your project can view it.

9. Data retention

We retain information only as long as needed for the purposes above, including:

• Active sales cycles and customary follow-up periods for industrial capital equipment;
• Warranty, service, and spare-part history for machines we supplied;
• Statutory retention for tax, GST, export, and corporate records under applicable Indian law;
• Security logs for a limited period to investigate incidents.

When retention expires, we delete or anonymize data unless a legal hold requires continued storage.

10. Security measures

We implement administrative, technical, and physical safeguards appropriate to a manufacturing enterprise: access controls on internal systems, HTTPS for website traffic, monitored hosting environments, and staff training on handling commercial enquiries responsibly.

No online transmission is completely risk-free. If you believe your interaction with us was compromised, contact us promptly using the details in Section 16 so we can investigate and, where appropriate, coordinate remedial steps.

11. Your privacy rights

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you;
• Seek correction of inaccurate or incomplete information;
• Request deletion when data is no longer necessary or consent is withdrawn (subject to legal retention duties);
• Object to or restrict certain processing based on legitimate interests;
• Receive a portable copy of data you provided in a structured format where technically feasible;
• Withdraw consent for optional marketing without affecting lawfully processed historical records;
• Lodge a complaint with a supervisory authority in your jurisdiction.

Indian residents may also exercise rights available under the Digital Personal Data Protection Act and related rules, including grievance redressal through our contact channel before approaching the Data Protection Board where applicable.

To exercise rights, email us with sufficient detail to verify your identity and describe your request. We respond within timelines prescribed by law, typically within 30 days unless an extension is permitted.

12. Marketing and service communications

With your consent or where a pre-existing business relationship exists, we may send product updates, application guides, exhibition invitations, or maintenance advisories relevant to abrasive blasting equipment.

You may opt out of promotional emails by using the unsubscribe link or by writing to us. Operational messages about active orders, shipments, or safety bulletins may still be sent because they are necessary for your engagement with us.

13. External websites and embeds

Our pages may link to maps, video hosts, download mirrors, or partner sites. We are not responsible for their privacy practices. Review their policies before submitting information on those platforms.

14. Children

Our website and offerings are directed to businesses and skilled trade professionals. We do not knowingly collect personal data from individuals under 18. If you believe a minor submitted information, contact us and we will delete it where legally permissible.

15. Changes to this policy

We may update this Privacy Policy to reflect new products, regulatory requirements, or security practices. The "Effective" date at the top will change when revisions are published. Material changes will be posted on this page; continued use of our services after updates constitutes acceptance where permitted by law.

16. Contact and grievance redressal

For privacy questions, data-access requests, or complaints, contact our privacy coordination desk:

We aim to acknowledge grievances within seven business days and resolve substantiated concerns without undue delay. If you remain unsatisfied and local law provides further remedies, you may escalate to the relevant data-protection authority.